Service

Pre-sale service

1.Technical support: truthfully and detailedly introduce the company's products to users or other departments, patiently answer various inquiries, and provide the most complete related technical information;

2.Real-time inspection: inspect the customer's gas consumption to understand the customer's needs;

3.Scheme comparison and selection: specific analysis, comparison, and formulation of gas utilization schemes that meet the actual needs of customers for customers;

4.Technical cooperation: Assist relevant design units in technical exchanges, listen to the suggestions of users and relevant departments, and make reasonable improvements to the products according to the actual situation when designing and manufacturing products to meet the reasonable requirements of users.

5.Product planning: According to the customer's specific gas requirements, the professional design of "tailor-made" is carried out, so that the customer can obtain the most economical investment cost.

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In-sale service

1.Provide detailed equipment installation drawings (process flow chart, floor plan, electrical schematic diagram and wiring diagram) and other materials to relevant departments within ten days of the effective date of the contract;

2.Engineers strictly abide by the national safety and quality inspection requirements, and carry out quality supervision on each link of equipment manufacturing and assembly to ensure the quality of the equipment;

3.Service engineers provide users with free professional and comprehensive product technical knowledge training, and can provide enterprises with comprehensive and high-quality services at any time.

4.All equipment is equipped with import and export flanges at the factory, and all certificates are complete when the equipment leaves the factory (the supplier provides the pressure vessel certificate, product qualification certificate, instruction manual, maintenance manual, etc.).

5.The service engineer will guide the installation and commissioning of the equipment after delivery with the fastest speed and high quality under the appropriate support of the customer.

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After-sales service

1.The company has an after-sales service department, dedicated telephone: 0571-63161341 to provide users with high-quality after-sales service in a timely manner; to ensure the safe operation of the system;

2.The warranty period of the equipment is 18 months from the equipment manufacturer's shipment or 12 months from the user's factory, whichever expires first. During this period, the cost of repair or replacement of the equipment and parts provided by the supplier due to quality problems shall be borne by the supplier. If the equipment is damaged or replaced due to incorrect operation and improper use, the user shall bear the expenses incurred. After the warranty period, the supplier provides life-long paid equipment maintenance services.

3.Establish user files to enable the company to have evidence to check the operation of the equipment, and provide users with maintenance methods and precautions on a regular basis;

4.After receiving the user's telex or telephone service information, give a clear reply immediately. If the phone cannot solve the problem, go to the user's site for equipment maintenance as appropriate;

5.Respond to requests, regular return visits, lifelong service;

6.After the warranty period expires, the company will implement lifelong maintenance tracking of the equipment, and provide accessories and services at cost prices.

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